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COORDINATOR, WORKFORCE MANAGEMENT

📍 Qualfon • Makati, Metro Manila, Philippines • Posted June 02, 2026

Full-time Posted June 02, 2026
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Job Description

Job Summary

This position is responsible for coordinating Workforce functions which includes management of workforce personnel, headcount, forecasting, reporting, capacity planning and strategic planning for workforce process improvements. The Workforce Coordinator is responsible for a team composed on Real-Time Analysts, Workforce Analysts, Schedulers, and Reporting Analysts. The Workforce Coordinator reports to and works in collaboration with the Workforce Manager in ensuring that the client and internal workforce requirements and deliverables are met. 

Responsibilities 

1. Team Coordination

  • Coordinates that all RTA (Real-Time Analyst) deliverables are accurate and sent timely
  • Provides support to the team and reinforces RTA related directives down to Operations Management
  • Assist in conducting regular performance evaluations with the team.

    • 2. Strategic Planning

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