Job Description
- Monitor system health and respond to incidents and alerts.
- Troubleshoot technical issues and elevate complex problems.
- Technical Support:
- Provide level 1 technical support to users and customers.
- Assist with system configurations and setups.
- Ticket Management:
- Handle support tickets and service requests in a timely manner.
- Document and track incident resolutions.
- System Monitoring:
- Monitor system performance and conduct routine checks.
- Identify potential issues and take preventive measures.
- Collaborate with other technical teams to resolve issues and implement solutions.
- Work closely with Operations & Maintenance Lead to streamline operations.
- Suggest improvements to processes and best practices.
- Participate in training and skill development programs.
Qualifications
- Bachelor's or Master's degree in Comput...
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