CRM Developer (SalesForce/SAP/CX/HubSpot)

Title: CRM Developer (SalesForce/SAP/CX/HubSpot)

The CRM Developer (SalesForce/SAP/CX/HubSpot) is responsible for overseeing, managing, and optimizing the Franchisee Application Management System that supports the end-to-end franchisee lifecycle process in a Quick Service Restaurant (QSR) environment. This role ensures the system effectively supports franchise recruitment, onboarding, compliance, performance tracking, and lifecycle management, while aligning with business and IT objectives.

Key Responsibilities

• Define and manage the product vision, strategy, and roadmaps for the PH Franchise Management Platform and new digital technologies, ensuring alignment with business goals and needs.
• Manage and enhance the Franchisee Management System (FMS). Provide technical expertise in reviewing and enhancing the system in line with business priorities. Maintain system data integrity and develop leadership dashboar...