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CRM (Dynamics) Platform Analyst

📍 Jackson • Lansing, Michigan, United States • Posted June 10, 2026

Full time Posted June 10, 2026
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Job Description

Job Purpose

The CRM Platform Analyst is responsible for the administration of the CRM platform. This includes maintenance, system enhancements/upgrades, and ensuring data integrity. The Analyst will work with other members of the team in maintaining the database and act as one of the primary contacts for the CRM platform. The Analyst will assist with identifying opportunities to improve efficiencies and recommend/implement solutions, as well as maintain proper documentation of best practices for standard operating procedures. The Analyst will also assist with the development of test criteria and verifying test output for upgrades and enhancements.

Essential Responsibilities

  • Manage CRM platform security including roles, profiles, sharing rules, workflows and groups.
  • Maintain and customize CRM platform applications.
  • Build custom reports, dashboards, and workflows.
  • Manage operational requ...

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