CRM Head

<p><b>Job Description:</b></p> <div> </div> <ul> <li> <p>Lead end-to-end CRM and post-sales operations across multiple projects.</p> </li> <li> <p>Drive collections, registrations, possession, and customer engagement activities.</p> </li> <li> <p>Manage customer escalations and ensure timely resolution.</p> </li> <li> <p>Collaborate with Sales, Finance, Legal, Projects, and Home Loan teams for seamless customer servicing.</p> </li> <li> <p>Develop and implement CRM processes, SOPs, and service standards.</p> </li> <li> <p>Monitor customer satisfaction, collections, and operational KPIs.</p> </li> <li> <p>Lead, mentor, and develop high-performing CRM teams.</p> </li> <li> <p>Ensure compliance with RERA and company policies.</p> </li> </ul>