CRM Manager I Contact Center Head (Telco)

About the job CRM Manager I Contact Center Head (Telco)

Location: Mandaluyong, On-site, Morning Shift

Benefits: Car Plan + 14th month

We are seeking an experienced and strategic Contact Center Management Head to lead and elevate multi-channel customer service operations for a well-established organization.

This role is ideal for a proven leader who can drive performance excellence, optimize customer experience across all touchpoints, and manage large-scale operations with multiple outsourced vendors. You will serve as a key driver in shaping and executing contact management strategies, ensuring exceptional customer satisfaction and operational efficiency.

Key Responsibilities

• Oversee the day-to-day operations of the contact center across inbound, outbound, and digital channels (voice, email, chat, and social media).
• Develop and implement customer care strategies focused on quality, satisfaction, ser...