CRM Manager

Role profile

We're looking for a commercially driven CRM Manager to lead customer retention, engagement and lifecycle marketing across a portfolio of exciting late-night hospitality venues.

This role would suit someone with experience in CRM, email marketing, customer lifecycle marketing or retention-focused marketing, who enjoys using data, segmentation and personalised communications to drive repeat visits, bookings and revenue growth.

You’ll play a key role in developing CRM strategy across multiple brands, building automated customer journeys, improving customer engagement and identifying opportunities to increase repeat business and customer lifetime value.

What you’ll be doing

Driving CRM performance & customer retention

• Developing and delivering CRM and customer lifecycle strategy across multiple brands
• Building customer journeys across acquisition, engagement, retention, reactivation and loyalty
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