Job Description
Responsibilities
- Provide Level 2/3 IT network security operations support
- Respond to incident calls and ensure the SLA to our clients is met
- Perform changes to the network in-line with the organization’s Change Management processes
- Ensure compliance to policies, processes and standards, both internal and clients’ organization
- Prepare network analysis reports, including findings with analysis
- Participate in regular operations review meetings, including operational issues, tickets review, etc.
- Participate in projects/activities to support improvement initiatives
- Conduct proper handover from the project team to operations after commissioning of projects
- Conduct internal training and/or knowledge transfer to team
- Update operations documentation (technical, CMDB, etc.)
- At least 5 years of experience providing network operational and administration supporting...
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