CS Specialist

We are looking for a motivated and detail-oriented fresh graduate to join our team as a CS Specialist .

This is an excellent opportunity for individuals starting their career and eager to gain hands‑on experience in a professional environment.

You’re excited about the role because you will…

• Engage with the users via email and online chat to help answer their questions and solve any problems they might encounter
• Provide exceptional customer service, emphasizing the values of the software and how it can help users build their business
• Escalate bugs and product issues to the tech team on an as‑needed basis
• Be comfortable speaking to customers on the phone, when necessary
• Collaborate on articles to help retailers and suppliers enhance their Spocket experience
• Gather user feedback and feature suggestions to help form Spocket’s product strategy

What we are looking for…

• With bache...