Job Description
What you'll do
- Attend to all inquiries/issues from global customers through multiple supported channels, e.g. email, LiveChat, etc.
- Handle customer's complaints and conduct comprehensive investigations using various tools. Accountable for each research/investigation outcome is documented and stored in the designated location.
- Liaise with both internal & external teams to handle complaints and feedback related to our products and services, e.g. website, platforms, etc.
- Maintain up-to-date knowledge about the company's latest products & services as well as the industry’s trends to better support customers.
- Escalate any queries or unresolved matters that are unable to complete within the agreed procedure to line manager or higher, as per the operational escalation matrix.
What you'll need
- SPM or Diploma or Degree in any related field.
- Minimum 1 year of experience related to customer ser...
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