CS Team Lead

CS Team Lead (AU Telco experience required)

We are seeking a motivated Customer Service Team Lead to oversee daily operations for our Australian Telco client. The successful candidate will manage a team handling customer service and billing workflows, ensuring high-quality delivery and SLA compliance. This role also offers the opportunity to transition into coordination and service delivery management for candidates who wish to expand beyond team operations.

Work Setup & Schedule:

Responsibilities

• Supervise a team delivering Telco customer service and billing operations for AU clients.
• Monitor performance metrics, identify service issues, and ensure adherence to SLAs.
• Coordinate with QA, Technical, and Vendor teams to resolve complex service cases.
• Support workflow improvement projects and process documentation.
• Report operational results and service trends to management and clients....