Job Description
CSR (Customer Service Representative) - Retail Agent - Fresher Friendly
Caldwell Communications Consultancy Philippines
On-site - Malabon No Exp Required High/Senior High School Full-time
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Job Description
We are hiring Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing excellent service.
Responsibilities
- Handle customer inquiries via phone, email, or chat
- Provide product and pricing information
- Assist with orders, returns, and exchanges
- Maintain accurate records of transactions
- Escalate complex issues to supervisors
- Meet quality, productivity, and customer satisfaction standards
Schedule & Training
- Shifts may include nights, weekends, and holidays
- Paid training on retail systems and processes
Requirements
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