Job Description

The Spirit of the Position:

The Curb Management Officer is a key part of the front-line operations team at Victoria International Airport (YYJ), ensuring that curbside zones are safely and efficiently managed. This role involves direct engagement with the public, commercial operators, and other staff to enforce parking policies, assist with traffic flow, and promote a safe and welcoming experience for all airport users.

Key Responsibilities:

Deliver exceptional customer service at all times. Assist travelers, respond to questions, resolve disputes tactfully, and provide directions as needed.
Actively manage the flow of vehicles in shared use curb areas along the terminal frontage and commercial lanes, ensuring compliance with YYJ Airport protocols and local traffic regulations.
Enforce curbside parking time limits, issue citations or honor notices as appropriate, and support safe drop-off and pick-up procedures.
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