Customer Advisor

Role Description

Manufacturer owned dealership opportunity. We are looking for an experienced automotive Customer Advisor.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis is also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award.

Responsibilities

• Communicate clearly with customers and colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell additional work advised through the Vehicle Health Check process.
• Quote and sell Service Plans to retain customers to the group.
• Estimate repair costs and times.
• Resolve any concerns when we suggest repairs.
• Inform and update customers on progress or additional works needed.