Customer Advisor Renewals

Customer Advisor Renewals

As a member of the Renewals team you will be the first point of contact for customers during their policy renewal process. You will listen actively, gather details of any changes to their policy, and offer the most suitable products and pricing. Your work will help ensure customers have a clear understanding of their policy, quotation and services.

Working Hours / Shift Patterns

37.5 hours per week, including 3–4 weekends out of every eight. When you work a weekend shift you receive time‑off during the week. Office hours are Monday to Friday 08:00–19:00, Saturday 09:00–17:00 and Sunday 09:00–13:00.

Training & Induction

A 12‑week face‑to‑face training programme covers core learning and in‑office support. Once the programme is completed a trainer or team leader signs you off and you transition to hybrid working as part of your permanent team.

Hybrid Working & Location

You are required to work from th...