Customer Advocacy Specialist

Overview

Location: Dubai, Other, United Arab Emirates

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. CommScope and its brands create cutting-edge network technology that brings people together. As a Ruckus Customer Advocacy Specialist, you will be at the forefront of ensuring a positive customer experience. By fostering strong relationships with customers and collaborating with internal teams, you'll help deliver exceptional service and play a critical role in driving customer success.

The Customer Advocacy Team supports the Ruckus segment and serves as the primary point of contact for customers, overseeing order fulfillment and addressing customer queries. This role requires you to proactively manage and resolve order issues, ensuring timely and accurate delivery in a fast-paced, B2B environment. You will be responsible for maintaining customer satisfaction while identifying opportunities for improvem...