Customer Advocate

Overview:
We are looking for a proactive and personable Customer Support Advocate to join our Customer Success Team. This role involves engaging new customers over the phone and guiding them through a qualification process with a concierge approach. We are building a team of individuals who excel in relationship-building, problem-solving, and customer service.

Key Characteristics:

• Positive and resilient with an optimistic outlook


• Proactive problem-solver who identifies solutions to improve customer experiences


• Team player who thrives on collaboration


• Adaptable to change in a fast-paced environment


• Strong work ethic with excellent attendance and punctuality


• Tech-savvy and able to handle multiple tasks

Duties and Responsibilities:

• Engage with customers via phone, email, or text to assess needs and provide tailored support