Customer Care Administrator

Bachelor’s degree from a four-year college or university

One to three years related experience and/or training

Excellent communication, decision making, persuasion and problem resolution skills

Apply sound judgment and a thorough understanding of company policy to resolve issues effectively

Experience with tracking customer care incidents within a CRM system such as MS Dynamics, Salesforce, etc.

Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications

Proficiency with MS Office and email

Proficiency with reporting and analytics tools

Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and...