Customer Care Advisor

Our established client based in Ringwood, Hampshire is looking to recruit a full time Customer Care Advisor to join multi-channel Contact Centre. The role is an Inbound contact centre role, that will involve handling new orders and Customer Service actions. The orders element of the role requires basic sales skills, with a good emphasis on upselling. Additional work involves the managing of emails and various other back office tasks. Full training is provided for all elements of the role

*This Customer Care Advisor position is Hybrid for the Ringwood, Hampshire office following training*

Key Responsibilities of the Call Center Agent

● Acting as a liaison between customers and our client, ensuring smooth communication and resolution of inquiries.
● Customer Care Advisor will be Handling incoming inquiries via phone, email, and other channels and resolving in a timely and effective manner. Inquiries will range from delivery to warranties, all advis...