Customer Care Agent

Job Title: Customer Care Assistant, PRM Operation

Location: Manchester Airport

Reporting To: Supervisor / Operations Manager Team

Shifts: Earliest start is 4am so candidates must be able to get to work for 4am (4 on 2 off roster pattern)

Purpose:

To assist passengers requiring special assistance throughout their airport journey.

Key Responsibilities:

· Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.

· Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.

· Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.

· Greet passengers, always ask what assistance is required, explain the process...