Job Description
Shape the Future of Digital Commerce
Miravia is an innovative e-commerce platform, part of Alibaba Group, that connects buyers and sellers effortlessly. We are committed to providing a dynamic shopping experience by partnering with forward‑thinking brands across diverse categories. Based in Madrid, we collaborate with global teams to develop the e-commerce platforms of tomorrow.
Your Role
As a Call Center Operations Manager, you played a pivotal role in driving service excellence and operational efficiency within a high‑performing customer support environment. You led, coached, and developed a dynamic team of agents while implementing data‑driven strategies to elevate customer satisfaction and streamline processes. Your leadership ensured seamless day‑to‑day operations and continuous improvement across key performance metrics.
Key Responsibilities
- Led and managed a team of call center agents, ensuring exceptional customer servic...
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