Customer Care Inbound

Job Summary:
The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and process complaints and handle insurance disbursements.
Key Responsibilities:
- Delivers timely, accurate customer service ensuring the highest level of satisfaction
- Handles inbound telephone calls from borrowers, agents, carriers on their property insurance in order to resolve customer inquiries
- Updates records and note system as required
- Meets and maintains availability standards, schedule adherence and attendance guidelines
- Assists answering questions in the help desk
- Cross trains to assist with borrower follow ups
Supervisory Responsibilities:
This job does not have supervisory duties
Preferred Qualifications:
Education and Experience
- High school dip...