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Customer Care Representative

📍 FedEx • Gurgaon Division, Haryana, India • Posted June 01, 2026

FULL_TIME Posted June 01, 2026
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Job Description

Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution; Enquiry; Enquiries (Ad Hoc); Basic Complaint Handling; Basic Issue Resolution

This opportunity is for a Grade 6 position and is specifically aligned to a permanent night shift role. Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

What you will do

  • Adhere to defined processes, compliance standards, and quality benchmarks while maintaining accuracy and completeness.
  • Handle inbound calls to support US-based s...

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