Customer collections specialist (remote)

Prime System Solutions is seeking a Customer Collections Specialist to support a US-based client. The ideal candidate will have a minimum of 2 years of solid collections experience, strong communication and negotiation skills, and the ability to manage customer accounts while maintaining a positive customer experience. Candidates must be comfortable working in a fast-paced environment, meeting collection targets, and utilizing CRM systems. Availability to work during US EST/CST business hours is required.

Job Duties Effectively manage a portfolio of accounts including those of high value, ensuring the timely recovery of outstanding balances through strategic oversight and proactive follow-up Leverage strong negotiation and persuasion skills to secure payment commitments while maintaining professional, positive customer relationships De-escalate challenging situations by using active listening, empathy, and problem-solving to resolve issues and sustain positive relationships Ut...