Customer Excellence Manager

Overview

We’re looking for a Customer Excellence Manager in BC who thrives on helping customers get the most out of GoVeyance after onboarding is complete. Once a customer has gone through onboarding and initial training with their assigned CSM, you will step in as their ongoing partner in adoption, optimization, and long-term success.

This role is all about meeting customers where they are—often on-site—to understand how they’re using our platform day-to-day, uncover areas where they may be stuck, and guide them toward workflows and features that make their business stronger. You’ll act as a trusted advisor: part coach, part problem-solver, part champion for the customer. Your work ensures that customers don’t just use the product, they grow with it.

Responsibilities

What You’ll Do

Deepen Customer Adoption (Post-Onboarding)

• Engage with customers after they’ve completed onboarding and initial training led by their...