Job Description

Customer Experience Advisor Department: Customer Experience 
Position type: Permanent, full-time 
The role Our team of Customer Experience Advisors are brand ambassadors for MPB, expertly supporting our community of content creators and visual storytellers at every stage of their journey. Technology is at the heart of what we do, but you’ll play a key role in managing the moments that matter the most – where human judgment makes the difference. Combining specialist knowledge, thoughtful personalized support, and a passion for positive customer outcomes, you will build trust, inspire confidence, and drive long‑term customer loyalty. The role is evolving beyond traditional transactional support. You will guide customers through complex buying, selling, and trading decisions, taking ownership of each interaction and working cross‑functionally to resolve issues with care and efficiency. Our award‑winning team understands how great service drives cust...
            

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