Job Description
- Provide timely support to customers through chat and phone.
- Handle customer’s concerns positively and professionally.
- Works with other team members in identifying better ways in providing better customer support.
- Participate in additional training courses as required.
- Maintains and improves quality of service by giving recommendations.
- Keeps job knowledge up to date by attending upskill training to improve skills.
- Meet all key performance indicators set by the company and client.
- Adhere to the policies set by the company.
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