Customer Experience Agent

Overview

Be part of a newly established Customer Experience Centre supporting a growing ANZ holiday parks portfolio.

Opportunity

We're looking for Customer Experience Agents to join a newly formed centralised Customer Experience Centre (CEC) supporting a multi‑property holiday accommodation group in New Zealand, with future expansion into Australia.

This role sits at the frontline of guest engagement, handling enquiries and reservations across phone and digital channels. You’ll represent multiple properties, balancing service excellence with commercial outcomes, and ensuring guests receive clear, confident, and professional support from first contact through to booking and follow‑up.

This is an opportunity to be part of a growing function where standards are being set, processes refined, and guest interactions elevated across the region.

Why Join Us?

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