Customer Experience Analyst-1

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Role Summary and Purpose

The candidate will work as part of a team, managing and overseeing the firm’s conduct risk exposures. The role will have a strong focus on co-ordinating and completing first line product reviews for new and existing products; including analysis of conduct MI, review of policy documentation and completion of conduct risk assessments.

The team works across Arch’s company market and Lloyd’s platforms. The candidate will therefore work closely with a number of departments across the business, including underwriting, claims, delegated authorities, complaints and operations.

A key focus of the role is to ensure compliance with both Llo...