Job Description
- Unresolved Error, Application Issue reporting and follow through, F2F application error assistance
- Inter Departmental coordination, process recommendation and follow through
- Infrastructure and Technology
- Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution.
- Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
- Provide personalized customer service by responding to the needs of the customers.
- Participate in ongoing training and development programs.
- Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
- Adhere to company policies and procedures.
- Accept other associated responsibilities and projects as the need arises.
Competencies for the Job
- Customer Service Support...
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