Customer Experience Associate

As a Customer Experience Associate, you will handle customer inquiries via phone, chat, and email, balancing voice and non‑voice tasks. You will gather and verify customer information, research transaction statuses, and collaborate with partners for efficient remittance delivery. Meeting performance metrics and providing exceptional customer service are key responsibilities.

Responsibilities

• Professionally handle incoming customers' inquiries (via phone, chat & email).
• Perform 50% voice and 50% non‑voice tasks.
• Thoroughly and efficiently gather required customer information.
• Research remittance information and update the status of the transaction.
• Review documents shared by customers to match with internal information.
• Work closely with partners and other stakeholders to ensure delivery of remittances submitted.
• Meet and exceed company and individual performance metrics.
• Be a reliable an...