Job Description

About our client   

A leading NBFC 

Job Title: Customer Experience: Chief Manager  

Experience: 10+ years  

Location: Chennai  

Qualification: PG must  

Job Description   

This position is responsible for managing customer service operations inclusive of conceptualizing & implementing short/long term plans, and managing teams with a focus on excelling business targets & service delivery metrics. Responsible for leading the implementation of the Net Promoter Score (NPS), customer satisfaction program, including aligning the insights with action planning and tracking the implementation of action planning with the business team. 

ROLES AND RESPONSIBILTIES   

Leadin...

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