Job Description

 
  Summary 
 A Customer Service Representative interacts with customers and acts as a liaison between customers and companies by providing information to address inquiries regarding products and services. In addition, a customer service representative deals with, assists and helps resolve any customer complaints, orders, errors, account questions, billing, cancelations, and other queries about products and services.
 
  Responsibilities 
 Responsible for handling all telephone, e-mail or live chat enquiries
 Ensure any telephone messages are accurately recorded and emailed to the client as soon as possible
 Ensure all client enquiries are recorded into the system, confirming all contact details of the enquirer with 100% accuracy
 Ensure compliance with goals, which includes call answering time, enquiry to interview days, and focusing on availability within the contact center
 Dealing with a...
            

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Customer Experience Consultant

Job Description

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