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Customer Experience Executive at Zormelo & Associates

📍 Confidential • Ghana, Ghana, Ghana • Posted June 26, 2026

Full-Time Posted June 26, 2026
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Job Description

Duties

(Specific outputs/roles expected of the Role)

Service Delivery

  • Log all calls in respect of queries, indicating the customer and query details as required.

  • Act upon telephone calls according to urgency and importance, escalating to manager/team as appropriate

  • Responsible for responding to all routine mails, internal/external requests for administrative information.

  • Dispatch mail and other documentation from the Unit to recipients within and outside the bank, ensuring timely delivery and confidentiality

  • Timely handling of all customer data amendment and cancelation

  • Distribution of sales aids (Welcome and fulfilment packs, renewal notices, etc)

    • Governance

  • Understand the appropriate Group and BA Policies & Standards applicable to the role.

  • Identify each customer in accordance with procedures as set out prior to releasing any information or performing a...

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