Customer Experience Executive

About The Role
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Job Purpose:
The Customer Experience Executive is responsible for supporting the delivery of a consistent, high-quality customer journey across the Cornwall division. The role will work closely with operational delivery teams,
site staff, clients, and residents to ensure customer engagement, communication, and satisfaction remain
central throughout all programmes of work.
The postholder will provide support and guidance to customers and residents, including vulnerable
individuals, through all stages of delivery. This includes resident profiling, customer engagement activities,
pre-work meetings, mid-work reviews, post-work auditing, and resolving customer concerns.
The role will also support the coordination and delivery of Corporate Social Responsibility (CSR) and Social
Value initiatives across th...