Customer Experience Expert

Customer Experience Expert

• Customer Experience
• Philippines - Manila
• Mid- Senior

Description

Guesty is seeking outstanding CX professionals who love helping customers while shaping the future of AI-assisted support. In this hybrid role, you’ll continue to deliver exceptional service to enterprise clients while also ensuring that our AI responds accurately and building the knowledge base it relies on.

You’ll remain the primary voice of the customer, guiding interactions and resolving issues, but with an exciting added layer: helping our AI learn from real conversations so it can better support customers in the future. If you enjoy solving problems, communicating clearly, and working in a fast-paced environment, this role is for you.

Responsibilities

• Deliver outstanding customer service via chat, ticket, and occasional phone support
• Troubleshoot complex technical issues efficiently