Customer Experience Manager

The overall purpose of this role is to enhance the brand reputation of our Client by ensuring that visitors and clients are received in an excellent and professional manner.

You will also support the Global Real Estate team and the Acuity Account Manager to develop the visitor’s journey in the building.

As a Customer Experience Manager within Acuity you will be expected to be immaculate presented, intuitive in your service approach and able to communicate at the right level and effectively with internal and external clients adding value to the role and the business.

A crucial aspect of your role is supporting management of the community piece and collaboration space for the occupiers.

• Formulate and maintain a close working relationship with the Client and stakeholders.
• Utilise the Acuity Concierge to continuously add value to the Client. Generate monthly management reports for the GRE team and complete monthly reports for the Client...