Job Description

Customer Experience Manager - Primark - Doha Festival City-Qatar
Job No: 4827336

Location:Qatar: Qatar

Role Profile:

To deliver exceptional in-store and online customer experiences that reflect the brands values, drive loyalty, and increase customer satisfaction across all touchpoints within the retail cosmetics environment.

The below Key Performance Areas include but are not limited to:
Develop and implement customer experience strategies across retail stores

Collaborate with General Manager and beauty advisors to ensure a consistent, high-quality customer experience.

Monitor and respond to customer feedback from in-store surveys, online reviews, and social media.

Lead training sessions , coaching for frontline staff on customer service excellence and brand representation.

Coordinate with marketing to align promotions , loyalty progra...

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