Customer Experience Operations Project Manager

This position is based in the Burlington, Ontario office located at 5180 South Service Road and is flexible. Employees in flexible roles are required to be at the office a minimum of 50% of the time each month and must report to the office when requested and required by their manager or department.

Responsibilities

• Lead and deliver strategic, locally and globally driven business projects for the Human Pharma Business Unit (HPBU) from initiation through delivery and stabilization using structured project management methodologies.
• Ensure effective cross‑functional collaboration, stakeholder engagement, and compliance alignment across all project phases.
• Plan and execute projects that enable the Customer Experience Operations (CxO) organization and the broader HPBU to achieve strategic and operational objectives.
• Lead projects involving cross‑pillar teams within CxO and with cross‑functional partners to deliver on time, within sc...