Customer Experience Representative

Customer Experience Representative

Tayco, a modern office furniture manufacturer, is seeking an enthusiastic and passionate individual to join our growing and dynamic Customer Experience team. We value ownership, progressiveness, efficiency, and enjoyable experiences.

What You Will Do

• Review purchase orders and communicate with customers (dealers) to ensure accurate entry and timely fulfillment of customer requests.
• Receive, process, and verify the accuracy of orders from customers using the ERP system and customer purchase orders.
• Create order headers for orders by quote or orders with drawings for Order Analysts to review.
• Complete all paperwork and required online documentation for Tayco installations.
• Communicate any questions on orders by quote or orders with drawings to customers to obtain the correct information for Order Analysts to process.
• Expertly handle customer experience inquiries an...