Job Description
PR, Marketing & Customer Service Training Courses
By the end of the program, participants will be able to:
- Understand the importance of a customer service culture in a competitive environment.
- Practice the techniques of managing customer expectations and delighting customers.
- Define the process of managing a customer complaint system.
- Agree and practice strategies for service recovery aimed at regaining customer loyalty.
- Analyze basic behavioral patterns of different customer personalities and the best way to deal with them.
Program Outline
- Customer Service
- Definitions and Concepts
- The Role of the Customer Service Executive
- The Principles of Customer Service
- Principle Foundation of Superior Customer Service
- Strong Relationship
- Superior Service
- Professional Behavior
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