Customer Experience Specialist, O'Connor

What To Expect

The Tesla Team is committed to delivering an exceptional customer experience throughout the sales and delivery journey. The Customer Experience Specialist is responsible for exciting, educating, and engaging customers both before and during their Tesla delivery. This position offers a great opportunity to influence the Tesla customer experience significantly and plays a crucial role in the company's rapidly growing sales operations.

What You'll Do

• Welcome customers to the Tesla family by ensuring that their delivery day is a delightful experience.
• Educate customers about the basic features and functions of their vehicles.
• Assist the Store Leader with delivery operations to ensure an exceptional customer experience.
• Coordinate vehicle staging and host delivery appointments, including new owner orientations tailored to the individual customer's needs and comfort level.
• Demonstrate mastery of al...