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Customer Experience Specialist – Order Processing

📍 Brampton Recruitment Ltd • Stone, England, United Kingdom • Posted May 30, 2026

Permanent / Full Time Posted May 30, 2026
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Job Description

As the Customer Experience Specialist you will support customers with enquires and processing sales orders.

Working for a well-established global manufacturing business who operate in a niche industry. As the Customer Experience Specialist you will support customers with enquires and processing sales orders.

Job Description: 

  • Deliver an excellent customer experience and support to internal and external customers for orders and general enquiries
  • Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution
  • Mailbox Management: Ensure active management of CS Orders mailbox throughout the day. Passing queries to relevant colleagues with as much information as possible.
  • Order Processing: Process all sales orders within 1 working day to a high degree of accuracy. Proactively informing any issues and any date changes to the customer
  • Communication: Internal a...

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