Job Description
We are looking for a Customer Experience & Voice of Customer (VoC) Manager to join our Integrated Supply Chain (ISC) organization. In this newly established role, you will help build and scale a structured VoC capability, ensuring the voice of the customer is at the heart of how we operate. Working closely with the program manager, you will play a key role in driving the Customer Centricity agenda and embedding customer insights into operational and strategic decision-making.
This is a newly created role, offering a unique opportunity to build and scale the Voice of Customer capability within ISC and shape how a global organization listens to and acts on customer feedback at scale.
**Your role:**
+ You ensure that customer feedback is consistently captured and transformed into insights that lead to real, measurable improvements in customer experience and service performance.
+ You collaborate closely with global stakeholders across Supply Chain (ISC), Commercial, and Custom...
This is a newly created role, offering a unique opportunity to build and scale the Voice of Customer capability within ISC and shape how a global organization listens to and acts on customer feedback at scale.
**Your role:**
+ You ensure that customer feedback is consistently captured and transformed into insights that lead to real, measurable improvements in customer experience and service performance.
+ You collaborate closely with global stakeholders across Supply Chain (ISC), Commercial, and Custom...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application