Customer Hub Officer

Job Description Job Title: Customer Hub Assistant Contract Type: 2-Month Contract Location: Office-Based or Remote Working Pattern: Full-time with rota-based shifts (including occasional weekends) Desirable Requirement: Previous Local Authority / Council Experience --- Job Purpose The Customer Hub Assistant plays a crucial role in delivering a high-quality, customer-focused front-line service as part of the Councils One Front Door approach. This position ensures that all customers receive a consistent and positive experience, regardless of how they access services. The role involves supporting customers at the first point of contact, providing guidance, resolving queries, and promoting self-service options where appropriate. Additionally, the post holder will provide administrative support and ensure efficient service delivery across multiple customer access channels. This is a fast-paced, customer-facing role requiring excellent communication skills, attention to detail, and the abili...