Customer Implementation Specialist (Xico)

As our Customer Implementation/Onboarding Specialist, you provide software training to our hotel customers across Europe via screenshare, chat, and phone.You'll use an engaging and informative style to ensure our customers learn how to use the products and benefit from all its features.
We provide you with product and internal software training and pair you with a seasoned buddy to perform mock training before you have you training our customers.
All we ask of you is amazing, go-getting attitude and your passion for providing and striving for a positive customer experience (this we can't train!).
What You'll DoQualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementationDeliver a high standard of customer training on the chosen SiteMinder product via a digital communication platformClearly communicate SiteMinder's procedures to the customer to ensure their ongoing satisfaction with our customer servi...