Job Description
Shape outstanding customer experiences as the Data and AI Customer Journey Lead at SAP. Focus on optimizing customer journeys during pivotal transformations and integrations.
In this key role, you will design and orchestrate end-to-end customer journeys while working closely with cross-functional teams. With over 4 years of experience in GTM or customer experience contexts, your insights will drive actionable strategies during platform migrations. Collaboration and strong program management skills will be vital to ensure exceptional service delivery and customer loyalty.
Key Responsibilities:
• Design comprehensive customer journeys through onboarding and cloud migration
• Perform multi-dimensional impact analysis to safeguard business continuity
• Collaborate with teams to align messaging and execution strategies
• Drive GTM initiatives that enhance customer journey experience
• Analyze customer insights to improve satisfaction and engagement
Requirements:
•...
In this key role, you will design and orchestrate end-to-end customer journeys while working closely with cross-functional teams. With over 4 years of experience in GTM or customer experience contexts, your insights will drive actionable strategies during platform migrations. Collaboration and strong program management skills will be vital to ensure exceptional service delivery and customer loyalty.
Key Responsibilities:
• Design comprehensive customer journeys through onboarding and cloud migration
• Perform multi-dimensional impact analysis to safeguard business continuity
• Collaborate with teams to align messaging and execution strategies
• Drive GTM initiatives that enhance customer journey experience
• Analyze customer insights to improve satisfaction and engagement
Requirements:
•...
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