Job Description
ING Group is seeking a Customer Journey Expert/Product Owner in Makati, Philippines, to design and optimize customer journeys for enhanced digital solutions. The ideal candidate has 3–7+ years in customer experience and strong experience with journey mapping and design thinking. Responsibilities include collaborating across teams, translating customer needs into IT delivery, and supporting the implementation of journey improvements. A customer-focused mindset and ability to effectively manage stakeholders are essential.
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