Customer Liaison Officer (Complaints)

Customer Liaison Officer

London Bridge, Park Street

Hybrid (2 days in office, 3 days remote working)

Up to £25,500

Would you like to join Hyde as a Customer Liaison Officer?

As a Customer Liaison Officer you’ll be the first point of contact for customers raising complaints or queries, ensuring every case is handled professionally, efficiently and in line with our service standards.

What You’ll Be Doing

• Receive, investigate and resolve complaints from phone, email, web and social media.
• Support customers in diagnosing repairs and arrange suitable appointments.
• Liaise with internal teams and contractors to secure early resolution and prevent repeat issues.
• Maintain accurate case records in Hyde’s CRM, ensuring timely updates and data integrity.
• Provide clear, professional communication via phone, email and letter.
• Carry out administrative tasks to support the wider se...