Customer Liaison Officer

Join a leading social housing contractor in a rewarding role that puts residents at the heart of major retrofit and decarbonisation projects. This Customer Liaison Officer position offers an opportunity to work on a large-scale programme improving the energy efficiency of homes across the North West, helping residents understand and engage with works that will make their homes warmer, more sustainable, and more cost-effective to run.

Contract: 4-week temporary contract with an immediate start available. The role offers consistent work with a well-established social housing contractor.

Responsibilities

• Proactively follow up on no-access properties to arrange retrofit survey appointments
• Act as the main point of contact for residents throughout the programme
• Deliver clear and effective communication regarding planned works
• Build positive relationships with residents and local communities
• Manage customer enquiri...